Theme License Frequently Asked Questions

I’ve been using my theme for ages, why are you contacting me now?

Two reasons. First, we’ve been waiting patiently for Shopify to solve this problem on their end and they have not, so we’re starting to do it ourselves. Secondly, we’re a small company with limited resources. Chasing down payments takes a good deal of time and effort and until now we haven’t been able to prioritize this.

I purchased my theme from Fiverr, Ebay, Etsy,
Creative Market, or Template Monster, is this not a valid purchase?

No, it is not valid. Shopify stipulates that every theme sold in the Shopify Theme Store can only be sold via the Shopify Theme Store. We, the theme creators, are not allowed to sell our themes anywhere except the Shopify Theme Store. This Shopify page here explains and verifies this policy. If a theme that exists in the Theme Store is being sold in another marketplace, then it has been stolen and is being sold illegally.

I had my website built by an agency designer, developer, or Shopify Expert
I had no idea my theme wasn’t licensed. What should I do?

You can inform the agency that built your website of this policy and ask them to make the purchase. If they do not, you will need to purchase the theme yourself, or remove the theme from your store completely. If you believe the agency has stolen our theme please report them to us via this Unlicensed theme distribution form

How can you prove I’m using the Pipeline theme?

All web browsers (Chrome, Safari, Internet Explorer, etc.) have built in functionality to allow anyone to view the source code of any website on the internet. Our themes contain various code snippets and patterns that we can recognize when viewing this source code.

Is our email spam or trustworthy?

Here are some links to Shopify sources which verify the claims we’re making:

Shopify’s Terms of Service outlining its ‘one theme/one store’ policy and our intellectual property rights
Shopify’s requirements that themes sold via the Shopify Theme Store can not be sold on other marketplaces.

Why are you coming after me and not the people selling your themes
on other marketplaces?

We will also be sending legal notices to those people stealing, and reselling our themes illegally. Here’s a form where you can report these people directly to us

What other benefits come with purchasing a valid theme license?

You will have access to our dedicated support team, and will be able to update your theme to the latest version (for free) through the Shopify Theme Store.

Do I have to use the theme after I purchase it?

No, you are free to continue using whatever version of the theme you currently have installed. The important aspect is that the theme purchase will assign a valid license to your store.

I have now purchased a license for Pipeline, how can I inform you?

Thank you for purchasing a license to Pipeline, you now qualify for free updates and theme support. Please fill out this Proof of Purchase Form to help us update our records.

I have removed Pipeline from my store, how can I inform you?

Thank you for removing the unlicensed theme. Please use this Proof of Purchase Form to notify us. Choose the Theme has been removed from store option.