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Story Theme Support

How can we help?

We help with bugs in the theme and questions about its settings and features. We can’t help with third-party app integrations, installing theme updates, or custom code and design changes.

For custom work or installing updates, hire a Shopify Expert. For app questions, contact the app’s developer.

We reply to this address.

Your storename.myshopify.com address

Find your theme version , Opens in new tab

Add one if the theme isn’t published. How to get a share preview link , Opens in new tab

Is your storefront password-protected in Preferences?

Only the storefront password. Never send your admin login.

Fields marked * are required.